FlightLogic Review Integrity Policy

1. Genuine experiences only

A "fake consumer review" is defined by law as one that is not based on a person's genuine experience. We mandate that all published reviews reflect actual visits to the specific airport lounge, restaurant, or facility depicted.

To enforce this, we utilise a multi-layered verification system. Reviews that fail verification checks are flagged as "Unverified" or rejected entirely. Editorial sample excerpts used in guides are labelled separately and are never presented as verified consumer submissions.

• Geolocation verification — For fast, on-the-go reviews, we use secure geolocation checks (Cloudflare edge coordinates and/or browser location) to confirm the reviewer was within the airport or venue boundary at submission time.
• Transaction verification — For comprehensive dining and lounge reviews, we verify digital receipts or reservation confirmations to confirm a transaction occurred at the specified venue.

2. Total transparency on incentives

The DMCC Act prohibits concealing the fact that a review has been incentivised. An incentive includes money, discounts, free products, or complimentary stays offered in return for a review.

If a user receives any form of compensation or reward for submitting a review on FlightLogic:

• The reviewer is required to disclose this during the submission process.
• The review will be prominently marked with an "Incentivised" badge directly next to the star rating.
• A description of the specific incentive provided will be accessible alongside the review.

3. Neutral and fair presentation

We strictly prohibit the misleading presentation of consumer reviews. This means:

• We do not suppress, hide, or delete negative reviews.
• We do not artificially highlight or give greater prominence to positive reviews.
• All review feeds default to strict chronological sorting (newest first) to prevent algorithmic "cherry-picking" of high ratings.
• Aggregated star ratings on editorial pages are labelled as FlightLogic expert composites unless sourced exclusively from verified consumer submissions.
• Distinct venues (e.g. a landside kiosk vs an airline lounge under the same brand) are never merged into a single rating.

4. Enforcement and reporting

We conduct regular assessments to evaluate the risk of fake reviews appearing on our platform. If we detect attempts to manipulate our review system, we will take immediate action, which may include permanent removal of offending content and suspension of responsible accounts.

If you suspect a review on FlightLogic violates this policy, contact our compliance team at hello@flightlogic.co.uk. We acknowledge complaints within 30 days. See also our Privacy Policy at /privacy/.